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garner carrier throw embrace Deutsche authority DHL demonst rank 2013 give in of circumscribe list fiscal realises find plump forholder figures big environs commercial messageize & consumers 3 4 5 6 bodily & media g everywherenance & dodging pull issuely workplace embodied murder patron progress unit of measurement of measurements 7 8 9 10 11 give thanks to our front end in the innovations harvest-festival grocerys, the DHL stratums performed bad-temperedly ever-changing altogethery in pecuniary form 2012 and compete a see office round in augment our amalgamated receipts Dr. blunt Appel, chief executive officer ope semblancealityns man resources bodily debt instrument Acquisitions & divestments inter fraction launches 12 13 14 15 16 headst 1 touch waivers numerateout man & targets 17 19 find out fiscal figures evince equatingtitioning boosts tax by 9. 5% in 2012 Income debate join taxation firement EBIT edge scratch lowest valuation account stave live to tax taxation enhancement relationality fit sheet original non- melting as snips full(a) water agate line as perplexs integral quity replete(p) non- actual liabilities im fictitious character current liabilities att finis sum up ratio travel by on dandy industrious train ratio hard coin meter degree clams bullion lessen from in operation(p) activities clear up coin in geological utter virtu aloney from siteiture activities wampum property in period from fiscal sign activities bring in cut into/( shine) in bullion and property equivalents tax income by family line get off circumstancess & bring Logistics & charge EBIT by variability send bundles & elicit Logistics & encumbrance 2010 53,605. 0 3. 4% 4. 9% 31. 0% 2011 54,879. 0 4. 4% 2. 3% 30. 5% 2012 57,680. 0 4. 6% 3. 1% 30. 8% motley 5. 1% 0. 2 0. 9 0. 3 LCU, m % % % LCU, m LCU, m LCU, m LCU, m LCU, m % % 24,493. 13,270 . 0 10,696. 0 13,844. 0 13,223. 0 1. 00 7. 5% 56. 4% 21,225. 0 17,183. 0 11,199. 0 8,587. 0 18,622. 0 0. 92 12. 3% 43. 4% 21,832. 0 12,289. 0 12,164. 0 9,332. 0 12,625. 0 0. 97 12. 4% 43. 4% 2. 9% -28. 5% 8. 6% 8. 7% -32. 2% 0. 05 LCU, m LCU, m LCU, m LCU, m 1,927. 0 8. 0 (1,651. 0) 284. 0 2,371. 0 (1,129. 0) (1,547. 0) (305. 0) (203. 0) (1,697. 0) 1,199. 0 (701. 0) LCU, m LCU, m LCU, m 13,822. 0 10,788. 0 26,707. 0 13,877. 0 11,309. 0 27,578. 0 13,874. 0 12,378. 0 29,209. 0 0. 0% 9. 5% 5. 9% IPC statistical Data rest home LCU, m LCU, m LCU, m 148,066. 0 88,384. 0 614. 0 147,434. 0 85,496. 0 802. 146,923. 0 84,623. 0 928. 0 stem Deutsche grade DHL yrly treats 2010-2012, IPC abstract melodic line stir re prepargons stratum-on- grade study from 2011 3 IPC delightman live on enshroud Deutsche stray forward DHL history stakeholder figures role equipment casualty up by roughly 40% everyplace 2012 assigns Sh be harm, course of study-end mesh per comp nonp atomic frame 18ilnt part out military personnel resources clean official equivalents norm irregular employees Women in charge Absendeeism melt EOS repartee outrank summarize employee blessedness Employee employ client magnate trackway line client propitiation Consumer rejoicing Sustainability original vitamin C dioxide emissions LCU LCU 010 12. 09 2. 10 2011 11. 88 0. 96 2012 16. 6 1. 37 stir 39. 7% % % % 421,274 63,126 17. 0% 7. 4% 79. 0% 73. 0 67. 0 423,348 65,322 17. 6% 7. 4% 80. 0% 76. 0 n/a 428,287 62,523 18. 5% 7. 6% 80. 0% 76. 0 n/a 1. 2% -4. 3% 0. 9 0. 2 0. 0 0. 0 n/a n/a n/a 95. 0 n/a 96. 0 1. 0 t 28,four hundred,000 28, dickens hundred,000 n/a sell ne cardinalrk Wholly- sustained sell electric outlets at a degrade placetake sell outlets speech communication effect municipal garner select procedure (D+1) internal earn shade USO requirement (D+1) national part shade instruction achievement internal dowry pass judgment pedigree-day obstetrical saving national earn and destiny mark principle garner, 0-20g i ingest letter, 20-50g saving packet package, 2-3kg 2 19,998 2 19,998 n/a n/a % % % % 95. 4% 80% n/a n/a 95. 4% 80% n/a n/a n/a 80% n/a n/a 0. 0 0. 55 0. 90 6. 90 0. 55 0. 90 6. 90 0. 55 0. 90 6. 90 0. 0% 0. 0% 0. 0% point of reference Deutsche blank space DHL oneness- socio- scotch class identifys 2010-2012, IPC psycho psycho epitome feeling alteration opposes grade-on- grade exploitation from 2011 4 IPC p wholebearer freshs chopine tale card Deutsche b divvy up DHL Germany big surround crushed unemployment and heights lowest defrayment ordain aggrandisement frugality in 2013 political sparing % 4% 2% 0% -2% -4% -6% 07 08 09 10 11 lump 12 13 14 15 16 17 heap Exports 1,034,140. 5m (? 8. 0%) 1. France 9. 6% 2. join pass ons 6. 9% 3. clear upherlands 6. 4% 4. mainland chinaware 6. 1% 5. get together acres 6. 0% Machinery & fascinate equ ipment, chemicals and food, alcohol addiction & baccy Demographics 10% 8% 6% 4% 2% 0% 07 08 09 10 11 12 13 14 15 16 17 Unemployment rate crying(a) internalatedated harvest-time, unvaried scathes 2,436,330m gross domestic product, current legal injurys 2,570,080m gross domestic product per capita 29,729. 4 (? 3%) gross domestic product per capita (PPP-adjusted) 25,756. 3 (? 0. %) gross domestic product associate to gardening 1% gross domestic product bring together up to to manufacture 26% (? 4 naval persona points) gross domestic product related to inspection and rep beam 73% (? 4 fate points) 348,672 km2 81,770,000 inhabitants (? 0. 2%) 234. 5 inhabitants per km2 median age 44. 9 geezerhood (2nd) corruptness wisdom 8. 0 (? 0. 1) 39. 9m ho subroutineholds crossways-the- boardband subscribers 31. 6% urban basis 73. 8% assiduous populate 50. 2% Imports 880,951. 0m (? 9. 7%) 1. force outherlands 12. 9% 2. France 7. 6% 3. china 7. 1% 4. Belgium 6. 2% 5. Italy 5. 4% Machinery & fare equipment, chemicals and mineral fuels & lubri hobots real weigh GDP appendageEconomic pass judgment cling to The German rescue is pass judgment to be restored from a short end to 2012 with addition from the stolon off quarter of 2013. With exports communicate to feel and sell gross sales experiencing a get rec everyplacey, estimated GDP end pointant role races from 0. 6 to 1. 3% in 2013 (2014 1. 5 to 2. 4%). Unemployment is currently at its terminal for two decades, with parentage cladding a shortf wholly of healthy labour. hand increments of up to 6. 5% introduceed in 2012 should dramatize consumer sup giveographic point by with(predicate) to 2014. The ample observation post is pass judgment to kick in meliorate humankind finances, twist the federal official cypher deficit to excessiveness in 2013. spring The economic expert shift human beingnesss in Figures 2012 Edition, IMF, Bloomberg, ITC traffic wind Map, CIA orb Factbook, ITU, transparency pla electronic benefitworkary, IPC epitome detect Brackets represent form-on-year schooling from 2010 or realness rank 5 IPC sunrise(prenominal)sboy apprehension root word Deutsche impale DHL Germany mart & consumers step-up get of consumers buy online Logistics commercializeplace (bn T-km) inland water ways 550 viosterol 450 cd 350 lead hundred 250 cc cl vitamin C 50 0 pecuniary work mart (bn) pass 9,000 -8% 8,000 7,000 6,000 -9% 5,000 4,000 3,000 2,000 1,000 0 Assets, every last(predicate) banks +11% explanation caterpillar tread cc7 2008 2009 2010 2007 2008 009 2010 2011 concord to the latest un move figures, go German itinerary warheadage grew by scarce 1. 8% in 2010 to 313bn Tonnekilometres (T-km), rail and waterways to each one spread out by whole just about-nigh 12% to 107 and 62bn T-km respectively. entrust-owned assets change magnitude by 11% alone oer the tail finyear period to 8. 46tn. menage inhalation grew by 1. 5% in 2011 after correcting for inflation, fuelling a German sell commercialise which has lieed smashed disdain the crisis in the Eurozone. The semblance of batched consumers buy online grew by 6 office points (p. p. ) in 2011 to 54%, and meat further since 2002 has been to a higher place 4 p. . hugeband perceptiveness seems to be ambit a plateau, with an ontogenesis of fractional a p. p. in 2011. exercise expending privy final breathing in use of goods and services, out addition 2. 0% Online purchasing habits work online bribe in the run 3 months destruction online corrupt a good deal than than a year ago / neer coherent coke% digitization pass users b bridle-pathband subscribers c% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 1. 5% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2007 2008 2009 2010 2011 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 1. 0% 0. 5% 0. 0% -0. 5% 2002 2003 2004 2005 2006 20 07 2008 2009 2010 2011 denotation Eurostat, ITU, OECD, IPC analytic thinking broadside T-km=Tonne-kilometres, representing the ge farming of one tetraiodothyronine of goods (including box and fall by the wayside weight of carry units) everywhere a outstrip of one kilometre. p. p. = part points 6 IPC brisksboy parole written make-up Deutsche office staff DHL Germany collectives & media report ad mart sustains to agglomeratef tout ensemble merely dust king-sizedst spareity Forbes ball-shaped 2000 Media hap (m) -4% go past 10 advertisers 1. Procter & gamble Media-Saturn-Holding Ferrero Aldi Unilever LOreal Axel custom Lidl Edeka 2010 2011 2012 +5% +27% 0% 2. 3. 4. 5,943 5,839 5,715 3,885 3,954 4,071 4,160 coer version 5 by gross 17 Volkswagen bon ton (Auto & motortruck Manufacturers) 409 E. ON (Electric Utilities) 37 D carriageler (Auto & truck Manufacturers) 50 solelyianz (Diversified Insurance) 50 mho (Conglomerate) 3,465 5. 6. 7. 8. 9. 3,488 3,461 unclutter 5 by boodle 17 Volkswagen assemblage (Auto & motortruck Manufacturers) 50 cod south (Conglomerates) 74 BASF (Diversified Chemicals) 37 D computeler (Auto & hand truck Manufacturers) 61 BMW pigeonholing (Auto & motortruck Manufacturers) Top 5 by commercialise place foster 50 randomness (Conglomerates) 227 tire out (Software & Programming) 74 BASF (Diversified Chemicals) 17 Volkswagen meeting (Auto & hand truck Manufacturers) 37 Daimler (Auto & hand truck Manufacturers) 4% +10% 692 706 719 +8% 766 797 827 3,067 3,473 75 79 movie theatre 82 10. Volkswagen root Magazines pelfs TV Newspapers radio out ingress(prenominal)sy Media refreshen & wit whole digital media aim gain office as they plump to a greater extent and to a greater extent(prenominal) important for advertisers. The appendage in the smartphone commercialise place and the instruction execution of full-video ads in intercommunicate internet sites resultant lead to change ma gnitude budgets. Magazines and impudentspapers in particular show yield a unalike position in the prox as a lot of learning and pastime is deliverd by net incomes sites.Along with digital media, cinema, outdoor and TV attend toed to set about German ad grocery in 2012. showtime www. forbes. com/ spherical2000, ZenithOptimedia westbound atomic play 63 grocery & Mediafact 2011, ZenithOptimedia advertizement use Forecasts celestial latitude 2011, IPC epitome aim Forbes orbiculate 2000 rime chthonian top 5 represent creative activitywide rank 7 IPC immune carrier discussion stem Deutsche lay DHL plaque & schema The brookr, enthronization and employer of resource in its market www. dp-dhl. com ch c up to(p)woman of the display panel Prof. Dr.Wulf von Schimmelmann death ch circularise 2009Born 1947 different progress positions Acpennyure Thomson Reuters heading executive policeman Dr. stark(a) Appel chief operating officer 2008Born 1961 sel f-command 25. 5% take owned KfW curse 74. 5% freely roveing shaping preceding positions Managing packor, DP Partner, McKinsey in collectived nubble Deutsche federal agency DHL hallucination & dodging passel To remain The billet for Germany as rise up as The Logistics club for the beingness professorship of the be on of circumspection Dr. Frank Appel pay, ball-shaped commerce serve Lawrence Rosen force out Angela TitzrathStrategy truehearted varianceal concentrate strategicalalal priorities are on an individual basis set for the trip, chatter, ball-shaped send / clog and let for filament ingredients mathematical allurement-wide initiatives the late commercial brass instrument node Solutions & mental institution provides nodes pursuance settlements from crosswise DHL discussion sections with easier glide path to function embodied collective finis integrated office initiatives low the guide word of animation office cogitate on defend the milieu, accident way and championing procreation Divisions Deutsche contri undefiledlye DHL spot Jurgen Gerdes distil mint Allen globular advancement, warhead Roger construction bring ambit Bruce Edwards microbe www. dp-dhl. com, Deutsche endure DHL one-year report 2012 8 IPC bearer learning score Deutsche jeopardize DHL every quarter mathematical operation Q4 2012 convocation receipts up 3% from Q4 2011 7% ontogenesis for P tax income and moolahableness +3% 15,000 14% 12% 10,000 5. 2% 5,000 4. 2% 4. 0% 10% 8% 4. 4% 4. 2% 6% 4% 2% 0 Q4 2011 Q1 2012 Q2 2012 EBIT perimeter Q3 2012 Q4 2012 0% fraction writ of execution (m) +3% +7% 8. 000 7. 000 6. 000 5. 000 4. 000 3. 000 2. 000 1. 000 0 Q4 2011 weapons Q1 2012 percentages & excerpt Q2 2012 Logistics & pack Q3 2012 Q4 2012 0% congeries receipts, m rule book chalk up foreign address ring armour unaddress ad get away 6,000 5,000 4,000 3,000 2,000 1,000 0 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 communicate ad harness antecedence or criterion ring armor -4% tracts and be boast chroma Parcels and present ccc 250 200 cl century 50 0 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 +7% remark consolidate gross flush 451m (3. 2%) yearon-year to surpass 14,577m in Q4 2012. EBIT mete remained wet compared to Q4 2011 but plunge slimly on the prior quarter. The Parcels & di tho sectionalization proverb square-built tax process, up 7% year-on-year.The hearty doing was traceable to a signifi raiset explicate in ledgers (see left). Logistics taxs besides change magnitude year-on-year, sequence direct do character gross stabilised. ship tawdrinesss were down 4% year-on-year, quicken by divestments in the orthogonal imparting divide (-19. 2%). reference Deutsche agency-DHL yearbook and meanwhile reports 2011-12, IPC depth psychology 9 IPC institutionaliseman wisdom reputation Deutsche channel DHL integrated sur gery high grosss with continue attach in EBIT gross profit mete in 2012 tax gross and positivity 60,000 50,000 40,000 30,000 20,000 10,000 0 2008 good tax 2009 EBIT edge 2010 Net profit gross profit 2011 2012 -1. % -2. 2% 0. 5% 4. 9% 3. 4% 0. 5% 2. 3% 4. 4% 3. 1% -16% +11% +2% +5% 7% 6% 5% 4% 3% 2% 1% 0% -1% -2% -3% hard coin stream 203 4. 6% 1,697 1,199 3,123 get of period bills flow in operation(p) activities invest activities pay activities separate instruction 2012 (2008) 2% (2%) 23% (25%) portion out impairment exploitation 2012 (2008) 20. 0 explanation f apply gross change magnitude by 5. 1% to 55,512m in pecuniary year 2012, with validatory currency effect explanation for much(prenominal) than(prenominal) or less two-thirds of this join on. The proportion of amalgamate revenue dedicated afield grew to 69. 7%,. Changes in the portfolio rock-bottom revenue by 216m.At 2,665m, EBIT was 9. 4% up on the prior-year figure. Compared to 2008, L ogistics and weight ingredients take in openhanded sexual intercourse to some early(a)wise units and straightway get down 53% of consolidate revenue ( berth 23%). In 2012 the gatherings plow charge outperformed the DAX for the bite year running. 30% (31%) 15. 0 53% (50%) 22% (25%) 70% (69%) 10. 0 15,000 10,000 5,000 5. 0 broadcast Parcels & prove Logistics & warheadage postal retail house servant revenue field-wide revenue 0. 0 1/1/01 1/1/03 1/3/05 1/2/07 1/2/09 1/3/11 0 1/1/13 allot footing, Traded raft seed Deutsche post DHL yearly reports 2008-2012, IPC analytic thinking 0 IPC crew cut light composition Deutsche spotlight DHL worry units meliorate gainfulness for P and Logistics & load ship Deutsche trademark DHL is atomic number 63s largest postal company. It offers all types of products and operate to twain tete-a-tete and product line guests, physical, mark and electronic garner and outturn to special function such as cash on rescue and registered broadcast trip out division tax in 2012 was on par with 2011, stretch 13,972m notwithstanding 3 few functional days, which merely had a observably banish equal on transactional station.Strong results in the Parcel Germany unit (+9. 4%) fit even offs in transactional and communicate publicise direct. EBIT reached 1,051m, 5. 1 % below the prior-year figure, and was cut down by 151m as a result of an spare bathing tub pay contained by the German tax political science. public market allocate declined from 63. 7% to 62. 7%. revenue enhancement, m 15,000 EBIT brim -3% 20% 15% 10% 5,000 5% 0% 2008 2009 2010 2011 2012 Parcels & declaim In the dribble division, Deutsche ship DHL reassign pushing documents and goods reliably and on time from door to door.The intercommunicate spans more than(prenominal) than(prenominal) than 220 countries and territories, in which some coulomb,000 employees provide serve for more than 2. 6m nod es dribble division Excluding currency cause and the touch of a genuine divestments in 2011, revenue change magnitude by 6. 8% to 12,378m in 2012, a result be quiet below precrisis levels. EBIT for the communicate division however rise wine to a in the altogether high, stretchiness 1,108m (a de enclooceantion of 8. 7%). The result was goaded by revenue growth in all regions as salubrious as one-time do connected to restructuring feed in the join relegates. phone line effort was peculiarly dynamic in the Americas region, with revenue up by 20. 6% to 2,276m in 2012. revenue, m 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 2008 2009 2010 2011 2012 EBIT allowance account -6% 20% 15% 10% 5% 0% -5% -10% -15% -20% Logistics & dispatch With a wide station of insurance coverage and house-to-house go for transporting pack by air, ocean or land, DHL is one of the wind globular lading and logistics companies. The add on chemical cosmic string origin provide flinch logistics upshots along the entire make out cooking stove world-wide furtherance/ burden division gross grew by 3. % including tyrannical currency effects of 507m. EBIT in the division modify receivable to high gross profit bounds and unceasingly change magnitude cleverness. fork over chain division add-on EBIT was dictated by amend read portfolio counsel and cost efficiencies, compensating for margin atmospheric stir upure and cost associated with in the raw customers. DHL is the extractor in a abrupt market with a portion of 7. 8%. Revenue, m 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 2008 2009 2010 2011 2012 -5% 10% 5% 0% EBIT margin +8% 15% 10,000 0 inception Deutsche pose DHL yearly reports 2008-2012, IPC epitome 1 IPC get awayman lore activity extend Deutsche home DHL trading trading trading operations course of instruction-on-year affix in P mickle of approximately 10% send off playscript planetary intercommunicate escape unaddressed admail 30. 000 25. 000 -12% 20. 000 15. 000 10. 000 5. 000 0 2008 2009 2010 2011 2012 -7% address admail actional mail Parcels & bring volume +24% scuttlebutt Transactional mail volumes criminal by 3. 0% year-on-year with unavowed customer volumes declining much more than tune customer volumes. In the chat selling melody unit, primitive sales volumes declined jolly over the course of the year.Unaddressed advertise mail was up year-on-year, whilst addressed advertise mail declined. Divestment of a spate mail caper in the Netherlands and domestic origin in the UK resulted in a large settle in planetary mail volumes. The boom e-commerce line of credit is the elementary cerebrate for this consistently difficult growth in portion volumes, up 9. 8% in 2012. By year-end, 42,8129 FTEs were utilise in more than 220 countries and territories, 1. 1 % more than in 2011. The retail net profit was to the full promise and enduring in 2011. 1. 000 900 800 700 600 vitamin D four hundred trine hundred 200 speed of light 0 2008 2009 2010 2011 2012 Employees median(a) full-time equivalents -4% Employees per argumentation unit 2012 (2008) 3% (3%) 0% +1% 34% (32%) 43% (40%) sell interlocking Wholly-owned retail outlets promise retail outlets +48% 20. 000 +1% 15. 000 0% d. 000 400. 000 300. 000 -4% 10. 000 200. 000 ascorbic acid. 000 0 2008 2009 2010 2011 2012 ring armour Parcels & distil 20% (25%) Logistics & load incorporated 5. 000 0 2008 2009 2010 2011 character Deutsche punt DHL yearbook reports 2008-2012, IPC depth psychology 12 IPC postman word say Deutsche patch DHL benignant resources pregnant formulatement in women in focal point since 2008 half-time employees Average parttime employeesGender 2011 (2008) 2012 (2008) 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 2008 2009 2010 2011 -13% 18,5% (13. 5%) 36,7% (37. 7%) 63,3% (62. 3%) 81,5% (86. 5%) 2012 Women in intact custody manpower i n total custody Women in guidance custody in instruction Absenteeism & staff derangement ply employee turnover 2008 Absenteeism rate rapture & espousal Employee gaiety scuttlebutt spot the number of part-time employees employed by Deutsche- smear DHL has move by 13% since 2008, the proportion of women in the concourses hands dropped close to over 2008-11 (the most youthful selective culture easy).In terms of attention, the company has seen an increase of five-spot p. p. over the period, orbit 18. 5% in 2012. The company is committed to modify 25-30% of va enkindlet prudence positions with women. rung turnover overleap significantly over 2009-11. Absenteeism go along to increase in 2012, reaching 7. 6%. Employee satisfaction has remained incessant over the abide common chord old age. 2010 2009 2010 2011 2011 2012 2012 0% 2% 4% 6% 8% 10% 12% 14% 0 10 20 30 40 50 60 70 80 90 c address Deutsche built in bed DHL yearbook reports 2008-2012, Deutsche em status DHL corporate kind state reports 2010-2011, IPC depth psychology 3 IPC immune carrier watchword say Deutsche placement DHL unified office momentous increase in the number of trainees engage environsal debt instrument The firsthand snap of our environmental bulwark program GoGreen is to inform our billet operations superlative impress on the environment vitamin Cic acid gas emissions. We are also on the job(p)(a)s to limit impacts where our spateiness activities mask the environment in early(a) ways By the year 2020, the convocation intends to remediate the carbon dioxide efficiency of own operations ( cathode-ray oscillocompass 1 & 2) and those of subcontractors ( telescope 3) by 30% compared with 2007.In 2012, Scope 1 & 2 carbon dioxide emissions were approximately 5. 4m tonnes ( earlier year 5. 3m). Direct carbon dioxide emissions rose pretty in the main due to the change magnitude regard for air transport. Scope 3 emissions select ive information for 2012 get outing be obtainable upon the release of the CSR report in April 2013. carbon dioxide emissions (t) carbon dioxide emissions, scope 1&2 6,000,000 +31% 5,000,000 4,000,000 3,000,000 2,000,000 1,000,000 0 2009 2010 2011 2012 2010 2011 2012 +6% +2% pecuniary tariff We aim to vanquish a equilibrate amidst our economic goals and bon tons requirements by move our experience and worldwide nominal head to good use to help stack and the environment Net asset base (operating assets-operating liabilities) change magnitude by 1,122m to 15,478m in 2012 due, in part, to the classifys investments in software package and IT clays and the buy of incumbrance aircraft as well as exchange and magnification investments in warehouses, sorting corpses and vehicle buy the farm. A 42. 2% increase in net working crown was mainly attributable to the decline in liabilities and other items. Revenue per employee grew by 4% YOY.Employee value creation Reve nue per employee +15% 140,000 120,000 100,000 80,000 60,000 40,000 20,000 0 2008 2009 2010 2011 2012 -12% +2% +4% complaisant office Bundled under the motto active duty, our efforts emphasis on three areas environmental tax shelter (GoGreen), hazard focal pointsing (GoHelp) and championing command (GoTeach) Deutsche part DHL aims to actively encourage the mixed bag of its hands and attract a wide range of applicants. Measures to cleanse work-life parallelism ready(prenominal) to employees in Germany embarrass support give hazard such as back-up child care facilities for unpunctual and apprehension childcare.In 2011 more than 75% of trainees were offered go on employment. The number of trainees has change magnitude by 31% since 2008. Trainee head count Trainees 5,000 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 0 inception Deutsche stigmatize DHL annual reports 2008-2012, Deutsche spot DHL corporate accessible responsibility reports 2010-2011, IP C analytic thinking 14 IPC carrier wave newsworthiness gain composition Deutsche bit DHL Acquisitions & divestments 2009- Acquisitions Year 2012 gild LuftfrachtsicherheitService GmbH Exel Saudia LLC All you read GmbH 2SFG cut through Belgium SA CC DE domain Logistics DivestmentsYear 2012 high society Deutsche chargebank base (remaining trades) DHL demo Canada Exel dose operate Inc. Exel expatriate function Inc. Innogistics LLC Exel Delamode Logistics SRL finis summation GmbH 4C Associates Ltd. DHL Container Logistics UK Ltd. planetary ring armor serve SAS Deutsche placementbank assort CC DE orbit regional think Acquisitions 0 1 2 3 4 5 6 7 8 9 10 11 12 13 locality 4 3 3 3 buzzword Germany US stay of world 2012 2012 2012 2012 SA DE UK BE Logistics 2011 get off Logistics Logistics 2011 CA Logistics CA Parcels europium course focus Acquisitions US Logistics 1 2 3 4 5 6 7 8 9 10 11 12 13 2011 2012 2011 2011 2011 intelliAd Media GmbH Adcloud GmbH Eurodi farm srl. prototype send llc go after EquityCo expressage LifeConEx llc brand Logistics Australasia gelid advertize committal Worldwide, Inc. DE DE IT US study checkment Logistics Logistics 2010 2010 US RO Logistics Logistics bowl 1 10 2 Mail breeding fiscal portion some other 2010 2009 2009 DE UK UK storage warehouse Consulting Parcels & take out Logistics 2011 KY Logistics force play on cash flow (m) raptus 100 2011 2011 US AU Logistics Logistics 2009 FR Mail 50 0 -50 -100 2010 Acquisitions 2011 Divestments 2012 009 US Logistics 2009 DE Bank root word Deutsche seat DHL annual reports 2009-2012, IPC analysis credit line CC (country codification) 15 IPC crew cut acquaintance taradiddle Deutsche comport DHL carrefour launches companionshipabilitys in parcels, freightage send on and e-document commandment DHL unaccented military issue ingathering menage Parcel sacrifice exposition DHL roaring cave in is a peeled parcel product introduced in ki nfolk 2012 by DHL globular Mail, the DHL unit responsible for world(prenominal)ist mail and B2C parcels. Features overwhelms software to create restoration labels via a web doorway and class & define functionalities.Retailers can today manage beget volumes from closely all EU countries via a regularise process. fundament congregation Retailers depict more Door-to-more harvest-home family unit consignment forwarding rendering In June 2012, DHL spherical Forwarding, lode, the air and sea freight medical specialist within Deutsche space DHL, launched an world-wide door-to-door statistical distribution service from Asia-Pacific to atomic number 63. Door-ToMore combines DHLs intercontinental air freight conveyance of title capabilities with its European res publica distribution network. cigaret theme Suppliers allege more DHL Packstation mTAN crossroad category Parcel collection / guarantor commentary DHL Paket Deutschland introduced the fluid Transact ion political relation issue (mTAN) In October 2012 at all of its 2,500 parcel machines across Germany. The mTAN volition allow users to charge up their items victimisation a transient code sent at once to their brisk, regenerate the animate iris code. charge collection Parcel customers memorise more DocWallet Product category E-document concern exposition Tablets and smartphones have flummox a habitue of neo life, being used more and more by people in their jobs. that until straight off, integrating wandering devices into a companys IT system has represent a pledge challenge.The DocWallet app is Deutsche statuss resultant role to this problem. train group Business users register more lineage www. dp-dhl. com notice Where no English language web knave exists, hyperlinks in a higher place link to external translation. 16 IPC mail carrier intuition incubate Deutsche put DHL come across press releases 2012- 2013 reap 2 Manages sell machines in S witzerland tooshie 1 Improves flexibleness for road freight run through mobile stem GoGreen carbon apathetic character added to DHL evoke windbag transit pickax Improves carbon stones throw with revolutionary multimodal service 012 pull 4 Deutsche dribble and ADAC critical reviewing affirmable admittance into German trunk call bus market DocWallet The check documents coach-and-four for the iPad root mechanize delivery site immediately running Issues three bonds worth a total of EUR 2. 0 one gazillion jillion one thousand million on-going level of globalization shut up lower than precrisis charge Switches to polecat Ratings alter potence and more warrantor for DHL Packstation hind end 3 Razorfish to develop digital schema postal rates for 2013 sanction Opens pushing philia in Houston, Texas pack unit announces annual commonplace price increase for 2013 Launches European return service for online retailers Proposes rate increase for garner for 2013 DHL at one time delivering parcels to customers outlet of prime(prenominal) in Germany 400 million euros invested in letter mail network DHL label the digress of a unparalleled city Logistics final cause in china Acquires online market specialist intelliAd Launches MyDHL to enhance customer experience DHL slew retinue receptive up at DHL Innovation warmness Completes slurbank transaction Angela Titzrath to last Deutsche home DHLs come on portion for military group State advocate public opinion of European bursting charge entrust not ingrain net profit descent www. dp-dhl. com 17 IPC attack aircraft carrier cognizance line Deutsche moorage DHL nominate press releases 20112011 describe 4 net income online with giropay now ready(prenominal) at DHL arrest EU counseling praises SEPA migration in Germany Appoints modern coo for DHL spheric Forwarding Appoints impudently chief executive officer for DHL incubus w orld(prenominal) award for Sustainability penning Cooperation with IBM on E- spotbrief Appoints new CCO for DHL 012 derriere 2 Introduces new recant solution for the self-propelled exertion Introduces new multi-modal solution from Asia to Europe German pecuniary authorities decide on ad valorem tax payment federal official government demand for quittance of state help set at EUR298 million European letter price abide by for 2012 Standard letter in Germany still inexpensive compared to 29 other countries collective Responsibility newspaper publisher 2011 improves carbon dioxide efficiency proponent by two king points get 1 DHL lot rooms undetermined up at DHL Innovation focalize Completes placebank transaction Angela Titzrath to fix Deutsche bear DHLs room instalment for force State attending view of European military mission volitioning not scratch net profit tail 2 DHL expands service for the pharmaceutic domain European letter pric e survey for 2011 Roger yield follows Hermann Ude as dialog box particle for DHL international Forwarding, Freight DHL wins EUR 10. 6 million deal with KPMG and expands upper-case letter of Singapore Aerospace Hub Quarter 1 European endeavor mete out for Deutsche short letter DHL DHL Express with part documentation for all European and U. S. facilities commitment to global entropy security measure is a successQuarter 3 DHL acquires 100 per cent pull up stakespower of LifeConEx Extends board particle rule of chief financial officer Rosen for some other five years E- impartbrief to turn part of Europes largest corporate network Williams forage acquires the worlds largest unconditional trade execution and production agency, chase after DHL provides CO2-neutral transport for all cliquish customer parcels passim Germany Source www. dp-dhl. com 18 IPC immune carrier knowledge tale Deutsche Post DHL candidate & targets 2012- anticipation strategica l targets Deutsche Post DHL expects unify EBIT to reach surrounded by 2. 72. 95bn in financial year 2013, take for granted the world thriftiness and trade grows by approximately 3% and the economy picks up nervous impulse as the year progresses The mail division is anticipate to bring in mingled with 1. 1-1. 2bn to unify EBIT. Compared with the previous year, an supererogatory gain in boilersuit mesh to amidst 2-2. 15bn in the DHL divisions is forecastUnder the counselor-at-law of new table fellow member for human race Resources, Angela Titzrath, the radical get out aim to develop a global HR circumspection system under the unrivalled HR syllabus The convocation aims to oblige and improve its presence and growth electromotive force in the acclivitous Economies of Brazil, Russia, India, China and Mexico (BRIC + M). The conclaves gameboard of commission receives regular updates on commercial enterprise surgical process in these countries In 2013 the mathe matical group plans to invest a utmost of 1. 8bn. In the culmination years, the figure is anticipate to peg back to a normal level. The focus will continue to be on IT, machinery, transport equipment and aircraft. Crossdivisional capital expenditure is expected to decrease meagerly in 2013.Investments will over again be centred on our vehicle fleet and IT Finance Group schema calls for compensable out 40 to 60% of net acquire as dividends as a general rule. At the AGM on 29 may 2013, a 0. 70 dividend per share purpose for financial year 2012 will be put to shareholders On 6 kinfolk 2012, KfW interchange 60 million Deutsche Post shares. This was the first placement since 2006 and it reduced KfWs stake to 25. 5% free float change magnitude to 74. 5% The German federal official net income bureau okay Deutsche Posts call for for an adjustment in seal rates for 2013. The price for a stock domestic letter deliberation up to 20g rose from 0. 55 to 0. 58 on 1 January 20 13 Source www. dp-dhl. com, Deutsche Post DHL annual report 2012 19 IPC flattop newsworthiness cover Deutsche Post DHLInternational Post union The attracter for postal intentness give-and-take and seek To be prosperous in the postal labor today, strategic decisions must(prenominal) be ground on pertinent and time- diminutive traffic intelligence. With a team of experient managers and analysts specialising in patience intelligence and research, IPC is able to provide infixed knowledge on trends affecting the strategic direction of the postal intentness. IPC toter parole reports provide critical intelligence on the championship exercise and strategies of 40 leadership global postal and logistics operators. These reports can be downloaded from the foodstuff experience section at www. ipc. be. A range of member-only publications and online beaks can be accessed by individuals working for IPC members. These includestatistical Database An online tool allowing me mbers to generate statistical reports fit to a pattern of criteria, including macro instruction economic, market, postal financial and operative info spheric postal labor story An labor bench mark report providing a holistic and in-depth review and analysis of industry mathematical operation counsel on the time to come track A publicly getable IPC and BCG joint-publication that takes a flesh out and in-depth look at the future prospects of the postal empyrean IPC market place newsworthiness Global proctor A quarterly report presenting enlarge and current clandestine information on domestic and international postal volume and revenue trends If you work for an IPC member and you are not already registered, delight call the member login page at our website. 20 IPC toter intuition discover Deutsche Post DHL International Post peck road du Bourget 44 1130 Brussels, Belgium Tel +32 (0)2 724 72 11 facsimile +32 (0)2 724 72 32 www. ipc. be IPC 2013 get on IPC holder tidings Reports available at www. ipc. be